My student can't log in

Follow these steps to get your student logged in!

Abby Coyle avatar
Written by Abby Coyle
Updated over a week ago

Your student can't log in and not sure how to fix it? Follow these steps:

  • Double-check that they are typing in the exact username and password that you have on your account. View the student's profile to double-check that there are no typos in the username (triple-check, this is the issue 99% of the time😉)

  • Usernames and passwords are CASE SENSITIVE, so double check that too.

  • Typing in the correct username but still getting an error message? That means that there is a typo in the password! Reset the password, and your student will be good to go :)

Check out My student forgot their password to learn more.

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